Privacy Policy

This privacy policy sets out how Palmers Removals uses and protects any information that you provide when using this website.

Palmers Removals is committed to ensuring that your privacy is protected. If you are asked to provide information by which you can be identified then it will only be used in accordance with this privacy statement.

Palmers Removals may change this policy from time to time by updating this page. You should check this page before providing any new information to ensure that you are happy with any changes. These updates will not retroactively affect any data that you previously provided while using this site without informing you of these changes.

This policy was last updated on 22nd June 2023.

Our contact details

Palmers Removals.

Postal address:

Palmers of Windsor & Maidenhead

98-100 Cardiff Road,

Reading

RG1 8HW

Contact number: 01753 861 008

Email address: sales@movingandstorage.co.uk

Company website: www.movingandstorage.co.uk

Collection of general data and information

This website collects a series of general data and information when transmitting a website. This general data and information are stored in the server log files. We may collect this information about visitors to this site:

This information is not used to draw any conclusions about the user. This information is needed to deliver the content of our website correctly, optimize the content of our website as well and provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.

The anonymous data of the server log files are stored separately from all personal data provided by a user.

 

Contact forms

This website contains forms that enable a quick direct communication with Palmers Removals. If a user contacts [company name] by email or via a contact form, the personal data transmitted by the user are automatically stored. This information is transmitted voluntarily by a user and is stored for the purpose of processing or contacting the user. This data will not be shared with third parties. The uses of this information are clearly displayed to the user where the information is submitted. 

Some information requested on these contact forms is mandatory. These mandatory fields are required to fulfil the intended purpose of the form. If you are not comfortable submitting all of the information requested by the form then please get in contact using our contact details on this page. Please be aware that we will probably ask for this information in subsequent communications.

Site Registration

Users are able to register on this website. The personal data entered by the user to register is collected and stored exclusively for internal use by Palmers Removals.  When registering to this website, the IP address, date, and time of the registration are also stored. The registration data is not passed on to third parties unless there is a statutory obligation to pass on the data, or if the transfer serves the aim of criminal prosecution.

The registration of the user is intended to provide the user with contents or services that may only be offered to registered users due to their nature. Registered users are free to change the personal data at any time, or to remove themselves from the database completely.

Upon request Palmers Removals will provide information to users as to what personal data are stored about them. In addition Palmers Removals will correct or erase personal data at the request of the user unless this prevents Palmers Removals from complying with statutory regulations.

Subscription to our newsletter

On this website users are given the opportunity to subscribe to our newsletter. The use of this information for our newsletter is clearly stated within the form used to sign up. 

When registering for the newsletter we store the email address provided. We also record the IP address of the device used to sign up and the time and date to ensure that we have recorded your consent to be contacted.

This personal data collected as part of a registration for the newsletter will only be used to send our newsletter. Our newsletter is managed through a third party system, Mailchimp. For more details on how they process your data please see their privacy policy https://mailchimp.com/legal/privacy/.

The subscription to our newsletter may be terminated at any time via an unsubscribe link in the email or by contacting Palmers Removals directly.

Users Comment

This website offers users the possibility to leave individual comments on blog pages. If a user leaves a comment on the blog post on this website, the comments made are stored and published, including information on the date of the comment and the user’s chosen pseudonym. To post a comment an email address can also be submitted to enable communications from the site in regards to further comments made on the site. This is optional and is not required to place a comment on the site.

In addition, the user’s IP address is also logged. This storage of the IP address takes place for security reasons, and in case the user violates the rights of third parties, or posts illegal content. This collected personal data will not be passed to third parties, unless such a transfer is required by law.

If you would like us to remove a comment that you have previously made on the site then please get in contact with Palmers Removals.

Accessing and updating your personal information

If you would like to access, or have us remove, any identifiable personal data that we have collected on you please get in contact with us using the contact details outlined on this page. We will aim to comply with your wishes as soon as possible unless we have to keep that information for legitimate business or legal reasons.

We do maintain backups of our information to protect it from accidental or malicious deletion. We cannot ensure that your information will be fully removed from these backups as that would compromise their integrity.

Job applications made through this site

This website collects and processes personal data of job applicants for the purpose of processing a job application procedure. This information is used by Palmers Removals to assess the candidate. The information provided may be used to contact the candidate in regards to their application. This information will not be used for any other purpose. If the candidate is not considered appropriate then [company name] will delete the users information within 6 months. However this information may be recorded for a longer period of time as a burden of proof in a procedure under the General Equal Treatment Act or similar legislation. 

If a candidate is successful then the information will be stored for the purpose of processing the employment relationship in compliance with legal requirements.

Cookie policy

This website uses cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie is stored. This allows visited Internet sites and servers to differentiate the individual browser of the users from other Internet browsers that contain other cookies. A specific Internet browser can be recognised and identified using the unique cookie ID.

Through the use of cookies, the Palmers Removals can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimised with the user in mind. Cookies allow us, as previously mentioned, to recognise our website users. The purpose of this recognition is to make it easier for users to utilise our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

Users may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the user deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

Google Analytics

Like most websites, this site uses Google Analytics 4 (GA4), the next generation of Analytics which collects event-based data from both websites and apps, to track user interaction. Google Analytics 4 is a web analytics service provided by Google LLC (“Google”). Google Analytics 4 uses cookies or other tracking technologies to track and analyse the usage of our Website, compile reports on website activity, and provide other services related to website activity and internet usage. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. 

Google Analytics 4 collects and processes data in an anonymous form, including but not limited to:

Although GA4 records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. In GA4, IP Anonymisation is enabled by default and cannot be switched off. This means that GA4 will not store the IP addresses of users.

The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States. For the web analytics through Google Analytics the controller uses the application “_gat. _anonymizeIp”. By means of this application the IP address of the Internet connection of the user is abridged by Google and anonymised when accessing our websites from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area. 

GA4 makes use of cookies from the gtag.js JavaScript library, which uses first-party cookies to distinguish unique users as well as unique sessions from a single user.  GA4 places a cookie on the information technology system of the user: ‘_ga’ is the main cookie used by GA4, enables a service to distinguish one visitor from another and lasts for 2 years. Any site that implements Google Analytics, including Google services, uses the ‘_ga’ cookie. Each ‘_ga’ cookie is unique to the specific property, so it cannot be used to track a given user or browser across unrelated websites.

The following table describes each cookie set by gtag.js. To learn more about the data that Analytics collects, see Safeguarding your data.

Cookie name Default expiration time Description
_ga 2 years Used to distinguish users.
_ga_<container-id> 2 years Used to persist session state.

These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties. The user may prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the user. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs. The user has the possibility of objecting to a collection of data that is generated by Google Analytics, which is related to the use of this website, as well as the processing of this data by Google and the chance to preclude any such. 

For this purpose, the user must download a browser add-on under the link https://tools.google.com/dlpage/gaoptout and install it. This browser add-on tells Google Analytics through a JavaScript, that any data and information about the visits of Internet pages may not be transmitted to Google Analytics. The installation of the browser add-ons is considered an objection by Google. If the information technology system of the user is later deleted, formatted, or newly installed, then the user must reinstall the browser add-ons to disable Google Analytics. If the browser add-on was uninstalled by the user or any other person who is attributable to their sphere of competence, or is disabled, it is possible to execute the reinstallation or reactivation of the browser add-ons. 

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/  and under http://www.google.com/analytics/terms/us.html. Google Analytics is further explained under the following link https://www.google.com/analytics/ 

Google Tag Manager

We are constantly trying to improve the customer experience on our website by providing visitors with more personalised and targeted campaigns and offerings. To do so, we use Google Tag Manager (GTM).

GTM is a little snippet of code that helps us track user behaviour across our sites and then pushes the data to our Google Analytics 4 (GA4) account. Then, all the data is perfectly organised and ready for us to assess and review for potential site improvements and remarketing campaigns. Google Tag Manager is a tag management system provided by Google that allows us to easily update and manage tags on our Website without needing to modify the underlying code.

Google Tag Manager may collect certain information about your usage of our Website, such as:

Learn more about Google Tag Manager.

Period for which the personal data will be stored

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfilment of the contract or the initiation of a contract.

Existence of automated decision-making

As a responsible company, we do not use automatic decision-making or profiling.


This privacy policy was based off of a template provided by DG Datenschutz and edited by Red Balloon Design on behalf of Palmers Removals.